Effective Date: 14/04/2026

At DopeTraveler, we want you to feel confident when shopping with us. If something is not right, we are here to help.

This Refund & Returns Policy explains the conditions for returns, exchanges, refunds, and non-returnable items for orders placed through https://dopetraveler.com/.

1. Return Eligibility

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition
• Be returned in the original packaging
• Include all original tags, accessories, and contents
• Not be damaged due to misuse, mishandling, or normal wear

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Final sale or clearance items
• Gift cards
• Personalized, custom-made, or made-to-order products
• Items marked as non-returnable on the product page
• Used, damaged, washed, or altered items
• Items returned without original packaging where packaging is considered part of the product

If a product is non-returnable, this will typically be stated on the product page or at checkout.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we may offer a replacement, store credit, partial refund, or full refund depending on the situation.

4. How to Start a Return

To request a return, please contact us first before sending anything back.

Email: support@dopetraveler.com
Live Chat: 24/7
Contact Page: https://dopetraveler.com/contact/

Please include:

• Your full name
• Order number
• Reason for return
• Photos if the item is damaged or incorrect

Returns sent without prior approval may not be accepted.

5. Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged in transit.

6. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds may be refused or adjusted if:

• The item is not in its original condition
• The return falls outside the allowed return period
• The item shows signs of use, damage, or alteration not caused during delivery

7. Exchanges

We only replace items if they are:

• Damaged
• Defective
• Incorrectly shipped

If you need an exchange for one of these reasons, contact us and we will guide you through the next steps.

8. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has entered processing or has been dispatched, it may no longer be canceled and will instead fall under our return policy.

Because some items may be made to order or fulfilled through different suppliers, cancellation requests must be sent as soon as possible.

9. Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again
• Contact your credit card provider or payment service
• Contact your bank, as processing times can vary

If you have done all of this and still have not received your refund, please contact us at support@dopetraveler.com.

10. Refused Deliveries and Incorrect Addresses

If an order is returned to us بسبب an incorrect address provided by the customer, failed delivery attempts, or refusal to accept the package, we may deduct the original shipping cost and any return handling fees from the refund.

Please make sure your shipping details are correct before completing your order.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: support@dopetraveler.com
Live Chat: 24/7
Contact Page: https://dopetraveler.com/contact/