Effective date: 16 August 2026
At DopeTraveler we want you to feel confident buying from us. This policy explains what happens when something is wrong with your order, and when you can return an item you simply changed your mind about. Those two situations are treated very differently, and which rules apply also depends on the type of product — so please start with the table below.
All prices and refunds on this website are in US dollars (USD).
Which rules apply to your item
| Product type | Faulty, defective or damaged | Changed your mind |
|---|---|---|
| DopeTraveler originals posters, wall art, woven blankets, tapestries, desk mats, pillows, apparel Designed by us and made to order. | Yes — 30 days. Replacement or full refund. You usually do not need to send it back. | No. Each piece is produced individually after you order, so there is no stock to return it to. |
| Handcrafted chess sets made by our craft partner in Poland | Yes — 30 days. Replacement or full refund. | Yes — 14 days. Unused, in original condition and packaging. You pay return shipping to Europe. |
| Curated goods keyboards, audio, bags, coffee and desk tools | Yes — 30 days. Replacement or full refund. | Yes — 14 days. Unused, in original condition and packaging. You pay return shipping. |
In every case, DopeTraveler is the seller and handles your claim directly. You never have to contact a production partner or supplier. Whichever partner made or shipped your item, you deal with us.
1. Faulty, defective or dead-on-arrival items
This section covers products with a manufacturing fault: an item that arrives broken, does not power on, does not work as described, has a defect in materials or workmanship, or was misprinted. It does not cover damage caused after delivery.
How long you have
Notify us within 30 days of delivery. We chose 30 days deliberately — it is longer than most stores offer, because we would rather resolve a genuine fault than have you stuck with something that does not work.
What we need from you
To assess a fault claim we need all of the following:
- Your order number and the name of the affected item
- A written description of the problem — what happens, what you expected, and when it started
- Clear photographs of the item, the fault itself, and the outer packaging it arrived in
- For anything electronic or mechanical, a short video showing the fault occurring
- For electronics, confirmation that you have tried the basic checks — a different cable, port, power outlet or device — so we can rule out an accessory rather than the product
Conditions
- Keep everything. The product, all of its components and accessories, and the original packaging must be kept intact until the claim is resolved. Do not discard the box.
- Do not attempt repairs or modifications. Opening, repairing, modifying or having the item serviced by a third party ends the claim.
- The fault must not be the result of misuse, accident, drops, liquid exposure, unauthorised repair, incorrect voltage or plug adapters, or normal wear and tear.
- Consumable or wearing parts that have simply reached the end of their normal life are not covered.
What happens next
We acknowledge every fault claim within 24–48 business hours and, where the item was made by a production or craft partner, verify it with them. Once the fault is confirmed and your claim is eligible, you choose between:
- a replacement of the same item, sent at our cost, or
- a full refund of the price you paid for that item, including the shipping you paid on it.
In most cases we do not ask you to send a faulty item back — the photographs and video are enough. If we do need it returned, we pay the return shipping and send you a prepaid label or reimburse the cost.
If we cannot confirm a manufacturing fault — for example the evidence shows accidental damage — we will explain why. If the item was already returned to us in that situation, we will send it back to you at your cost or, if you prefer, dispose of it.
About warranties
DopeTraveler is an independent retailer and is not an authorised dealer for third-party brands. We do not provide, and cannot administer, a manufacturer’s warranty on those products. This faulty-goods policy is our own commitment to you and applies regardless — if what we sold you does not work, we deal with it.
2. Damaged in transit, wrong item, or missing items
If your order arrives damaged, if you received the wrong product, or if something is missing from the package, contact us within 48 hours of delivery with your order number and photographs of the item and its packaging. We will replace, complete or refund the order at our cost. This is our error and you will never pay to fix it.
3. Changed your mind
This is different from a fault, and the rules are stricter — please read the table at the top of this page for what applies to your item.
DopeTraveler originals are not returnable for change of mind
Our posters, wall art, woven blankets, tapestries, desk mats, pillows and apparel are our own designs, and each one is produced individually after you place your order. Nothing is held in stock, so there is nowhere for a returned piece to go — it cannot be resold. This is what allows us to offer niche designs without overproducing, and it is stated on every product page.
This does not affect your rights if the item arrives faulty, damaged, misprinted or incorrect — see sections 1 and 2, which apply in full.
Chess sets and curated goods: 14 days
You may return these within 14 days of delivery provided the item is:
- unused, unworn and in its original condition
- in its original packaging with all tags, accessories, manuals and contents included
- not damaged, washed, altered or missing parts
Return shipping is at your cost, and the original shipping you paid is not refunded. We recommend a trackable service — we cannot refund a return that never reaches us.
4. Non-returnable items
- DopeTraveler originals and any other made-to-order or personalised product, for change of mind
- Final sale or clearance items
- Gift cards
- Items returned without prior approval, or outside the applicable window
- Items returned used, damaged, incomplete or without their original packaging
Where an item is non-returnable, this is stated on the product page.
5. How to start a return or a claim
Contact us before sending anything back. The correct return address depends on where your item was produced, and returns sent without approval may not be accepted or refunded.
Email support@dopetraveler.com with your full name, order number, the item concerned, the reason, and photographs or video where applicable. We will reply within 24–48 business hours with instructions and the correct address.
6. Refunds: timing and currency
Once a return is received and inspected, or a fault claim is approved, we notify you of the outcome and issue the refund to your original payment method.
All refunds are issued in US dollars (USD), for the amount originally charged in USD. Refunds are processed within 5–10 business days of approval; how quickly the money appears depends on your bank or card issuer.
If your card is denominated in another currency, the amount you receive back may differ slightly from what you paid, because your bank applies its own exchange rate on the day of the refund. That difference is set by your bank and is outside our control.
If a refund has been approved and has not reached you after 10 business days, check with your bank first, then contact us and we will trace it.
7. Cancellations
You can cancel an order for a full refund at any time before it enters production or dispatch. Because made-to-order items begin production quickly, this window can be as short as a few hours. Email support@dopetraveler.com as soon as possible with your order number.
Once an item has entered production or shipped, it can no longer be cancelled — but sections 1, 2 and 3 still apply.
8. Exchanges
For faulty items we send a replacement, which is the fastest route. For a different size, colour or product, place a new order and return the original under section 3 where it is eligible.
9. Orders that arrive in separate packages
If your order contains several types of products it may ship in more than one package and arrive on different days, at no extra cost to you. Each package is tracked separately. A partial delivery is not a missing order — check your tracking emails first. If a package has not moved for more than 7 business days, contact us and we will investigate.
10. Lost packages
If tracking shows your package as delivered but you have not received it, contact us within 7 days of the delivery scan. We will open an investigation with the carrier. If a package is confirmed lost in transit, we reship or refund it in full at our expense.
11. Refused deliveries and incorrect addresses
If a package is returned to us because the address was incorrect or incomplete, or because delivery was refused, we will contact you to arrange reshipment. The cost of reshipping may be charged to you. Refused deliveries that are not the result of our error are refunded less the original outbound shipping cost.
12. Your statutory rights
This policy sits on top of your legal rights, and never replaces them.
- United States. There is no federal law setting a minimum return window for change of mind. However, goods sold carry an implied warranty of merchantability in most states, meaning they must work for their ordinary purpose. Our 30-day faulty-goods policy is offered in addition to that.
- European Union. If you are a consumer in the EU you have a statutory right to withdraw from a distance purchase within 14 days without giving a reason, except for goods made to your specification or clearly personalised, and a two-year legal guarantee of conformity.
- United Kingdom. UK consumers have a 14-day right to cancel a distance purchase, and a 30-day short-term right to reject goods that are faulty, not as described or unfit for purpose.
Nothing in this policy limits those rights.
13. Contact us
Email support@dopetraveler.com, Monday to Friday, 9:00–18:00 Mountain Time. We reply to every message within 24–48 business hours. You can also use our Contact page.
DopeTraveler is operated by Dope Works LLC · 1209 Mountain Road Place NE, Suite N, Albuquerque, NM 87110, USA